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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Step-by-Step Example of Building a Custom Wizard

Develop > Wizards Guide > Step-by-Step Example of Building a Custom Wizard > Building the Create SLA wizard

Building the SLA wizard

This example describes how to use the Wizard tool to design each panel of the Create SLA wizard.

Most of the panels involve prompting the user to provide information, so they also require us to use the Forms Designer to design the form controls for the subformat that is displayed within the wizard panel.

Each of the overview steps listed below corresponds to a box on the flowchart in the previous section. These steps, along with the specific tasks that need to be done using the Wizard Tool and Forms Designer, are listed below.

Step 1: Define the start node of the wizard

Step 2: Prompt the user to select SLA type

Step 3: Prompt for customer information

Step 4: Prompt for SLA title and description

Step 5: Prompt for effective dates

Step 6: Ask about agreement documents

Step 7: Prompt to add agreements

Step 8: Save new SLA and prompt for SLTs

Step 9: Call the Availability SLT wizard

Step 10: Prompt for another Availability SLT

Step 11: Call the Response SLT wizard

Step 12: Prompt for another Response SLT