Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Change Management application
The primary objective of Change Management is to enable beneficial changes to be made with minimal disruption to IT Services. Changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner. Change Management objectives are achieved by rigorous adherence to the process steps.
The Change Management application incorporates the essential change management concepts of ITIL to ensure that the best practices of IT service management are applied to the application.
Differences between Change Management and Request Fulfillment
Change Management and Request Fulfillment are separate processes, but they are closely related. Change Management handles any change to your business that modifies or disrupts the current state of that environment. Usually these modifications or disruptions affect multiple users or business units. Request Fulfillment handles common user requests for products and services. These requests usually affect only the person making the request, or a subordinate group of employees.
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Change Management
- Manages changes (implementations) that modify a business environment.
- Affects many users.
- Scope is often large, including large groups or multiple business units.
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Request Fulfillment
- Handles common requests for products and services.
- Affects a small or limited number of users.
- Scope is limited.
