Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Change Management within the ITIL framework
Change Management is addressed in ITIL’s Service Transition publication. The document describes Change Management as the process responsible for ensuring that changes are recorded, evaluated, planned, tested, implemented, and reviewed in a controlled manner.
Change Management enables you to meet the following business objectives:
- Use standardized methods and procedures to ensure efficient and prompt handling of all changes.
- Record all changes to service assets and configuration items (CIs) in the Configuration Management System (CMS).
- Minimize overall business risk.
- Respond to customers’ changing business requirements, maximize value and reduce the number of incidents, disruptions, and rework.
- Respond to business and IT requests for changes, aligns services with business needs.
The ITIL Change Management process model includes
- The steps to follow to handle a change
- The order in which the steps are to be followed
- Roles and responsibility of the stakeholders
- Scheduling and planning
- When and how to escalate a change
