Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Actual state
The actual state of a CI is the current list of CI attributes. By default, Service Manager only stores and displays the expected or managed state of CIs. Service Manager can only receive actual state information if you set up an integration to Universal CMDB. Service Manager uses the actual state to determine if a CI is in compliance with its managed state. Service Manager compares the managed attribute values listed in the CI record to the attributes values listed in Universal CMDB. If any of the managed attribute values differ from the managed state, Service Manager takes action as defined in the Discovery Event Manager (DEM) settings. By default, Service Manager opens an unplanned change whenever the actual state of a CI attribute differs from the managed state.
Actual State section
The Actual State section displays the list of CI attributes passed from an Universal CMDB integration. The list of CI attributes varies from CI to CI and may not match your list of managed attributes. That is, the Actual State section displays all the CI attributes it receives from the Universal CMDB integration whether they are managed fields in Service Manager or not.
To view the actual state of the CI, you must first create an integration to an Universal CMDB server. The Universal CMDB server periodically discovers the actual state of CIs and records the actual state in the Configuration Management database. Service Manager accesses the actual state information by using a Web services connection. Service Manager sends the CI ID to the Universal CMDB server and receives a full list of the attributes for that CI. Service Manager displays the CI attributes in the Actual State section of the Configuration Management form.
If a Service Manager CI does not have a matching CI in the Universal CMDB server, then Service Manager does not display the Actual State section. For example, you may track office furnishing CIs in Service Manager that cannot be discovered and tracked in the Universal CMDB.
