Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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The Workflow for Agreements, Underpinning Contracts
The full Service Level Management module was moved towards Process Designer. As part of this step, the following workflow was introduced to support the several activities in the Service Level Management process.
Phase | Description |
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Draft |
Initialize a new SLR, OLA or UC in draft phase to document all required details |
Review |
Review with the various stakeholders the documented details prior activating the SLA, OLA or UC |
Agreed |
The SLA, OLA and UC are agreed and active. |
Expired |
The SLA, OLA and UC are expired and inactive. |
Abandoned |
The SLA, OLA and UC have been abandoned. |
The different activities in the workflow phases are summarized as follow.