Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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The Review phase
In Review phase, all stakeholders have the chance to review the agreed details and adjust in case requirements have changed or cannot be met. The review phase is the last prior to activating the agreement or contract.
The review phase should be used to double-check whether all underpinning OLAs and contracts meet the agreed targets of the SLA. By looking at the Underpinning Agreement tab the Service Level Manager can easily verify the associated OLAs/UCs.
In accordance to ITIL guidance, all OLAs/UCs should support the defined SLAs within the business. Where specific clauses and targets are required for an individual service, the conditions in the SLTs of the OLA/UC should be leveraged. By using the conditioned SLTs of the OLA/UC, the Service Level Manager can ensure that the agreed targets of the SLA are correctly covered.