Changes in other modules

The section describes the process changes in other modules if you use the Streamlined Interaction solution.

SO 2 Incident Management

• The figure in Incident Management Overview is updated as follows:

  

• The figure in Incident Logging and Categorization (process SO 2.1) is updated as follows:

  

• The figure in Incident Assignment (process SO 2.2) is updated as follows:

  

• The Complaint Handling (process SO 2.9) section does not apply to the Streamlined Interaction solution.

SO 4 Problem Management

• The figure in Problem Review and Closure (process SO 4.4) is updated as follows:

  

ST 2 Change Management

• The figure in Review and Close Change (process ST 2.5) is updated as follows:

  

SO 3 Request Fulfillment

• The figure in Receive Request (process SO 3.1) is updated as follows:

  

• The figure in Request Review (process SO 3.5) is updated as follows: