Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Change Management tasks
- Access Change Management reports
- Create a change task
- Update a change task
- Close a change task
- Reopen a change task
- Print a change request
- Print a change request list
- Associating a change with another record
- Associate a change with another change
- Set a reminder for a change request
- View a list of services potentially affected by an outages
- Using Mass Update with Change Management record lists
- Change Management and Service Level Agreements
Create a change task
Applies to User Roles:
After a change is scheduled, you can create the tasks for building, testing, and implementing the change.
To create a change task, follow these steps:
- Click Change Management > Change Queue.
- Expand Phase: Change Implementation in the record list.
- Use search or advanced search to find one or more records.
- Find the change request you want to create tasks from, and click the record to open it.
- Click More or the More Actions icon and then select Create New Task.
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Select a category for the new task.
Service Manager opens a task information form. Service Manager automatically copies the following information from the change request:
- Category
- Status
- Parent Change
- Description
- Impact
- Urgency
- Priority
- Planned Start
- Planned End
Note Click Apply Template if you want to use a predefined task template for the new task.
- Complete the information in the Change Task Details section.
- Assign the task to the designated Assignment Group and scheduled Change Analyst.
- Click Save & Exit.
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Repeat the above steps for each new task that you want to open. Service Manager automatically relates the task to the change.
Close a change task
Searching records