Words and Phrases
Complaint Handling (SO2.9)
Complaint handling is the process by which the Service Desk Manager handles complaints. The complaint category is typically used to indicate less than satisfactory service received by a user in the support or service delivery categories.
Related topics
Incident Management overview
Alerts and escalation
Service Desk overview
Associating a Service Desk interaction with another application record
Incident Management workflows and user tasks
Processes and Best Practices
