Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Master catalog
The catalog is the most frequently encountered component of Request Management. It includes lists of items that are available for request, as well as bundled Request Categories. Categories include Customer Procurement Requests, Human Resources, and Employee Office Move, along with their components and lists of item types.
The master catalog enables the user to select a predefined set of hardware, software, and services that constitute an item. This item is available for order through the catalog and includes all associated components. For example, the New Employee Setup item within the Human Resources category includes office furniture, CPU with monitor and mouse, and network connectivity. The user orders one item, New Employee Setup, and orders for all its components are sent out. Each component is then tracked as the order is processed, the product is received, and the product is installed or delivered to the user’s site.
Many features of the Request Management application are available to the System Administrator only.
Related topics
