Master catalog

The catalog is the most frequently encountered component of Request Management. It includes lists of items that are available for request, as well as bundled Request Categories. Categories include Customer Procurement Requests, Human Resources, and Employee Office Move, along with their components and lists of item types.

The master catalog enables the user to select a predefined set of hardware, software, and services that constitute an item. This item is available for order through the catalog and includes all associated components. For example, the New Employee Setup item within the Human Resources category includes office furniture, CPU with monitor and mouse, and network connectivity. The user orders one item, New Employee Setup, and orders for all its components are sent out. Each component is then tracked as the order is processed, the product is received, and the product is installed or delivered to the user’s site.

Many features of the Request Management application are available to the System Administrator only.

Related topics

Catalog operations
Categories