Processing external events from SCAuto

If you have an integration, you can use the method described in the ServiceCenter Automate (SCAuto) Software Development Kit (SDK) to send events via email. However, as defined below, the event can be configured as an open, approval, denial, or any of the other accepted events in the system. Use the method described in the above guide for manipulating the data and placing it in the eventin table.

Service Manager applications have been set up to support incoming events for Request Management. The supported events are as follows.

Event Description
rmqin Supports Open, Update, and Close-phase of Quotes.
rmlin Supports Open, Update, and Close-phase of Line Items.
rmoin Supports Open, Update, and Close-phase of Orders.

With these three events, it is expected that the event will include the following initial data elements.

number^operator^action

Data Element Description
Number The item to work on.
Operator Role to work as.
Action What to do (open/update/close).

This event is also supported, with different initial data elements.

Event Description
approval Supports Approval actions on Quotes (Approve, Deny, and Retract).

The following initial data elements are included in the approval event.

area^number^group^action^date^operator^comments

Data Element Description
Area Quote (ocmq), order (ocmo), or line item (ocml).
Number The item to work on.
Group The Approval group.
Action What to do (approve/deny/retract).
Date Date of the transaction.
Operator Role to work as.
Comments Extra information, such as for billing or shipping.

 

Related topics

Events