Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Remove Catalog Item
Concepts
A catalog contains published catalog items for consumer fulfillment in the Service Portal.
A catalog item can be removed by the Organization Administrator.
Tasks
Removing a Single Catalog Item
To remove a catalog item:
- From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
- In the Catalog Items view, select Template Items (on the left side of the page).
- For the catalog item you want to remove, click and select Remove. A confirmation dialog is displayed.
- Confirm the catalog item removal.
The former catalog item—both template item and any published items—is removed and is no longer available for consumer fulfillment; however, pending orders for the Service Portalcatalog item will be fulfilled.
Removing Multiple Catalog Items
The Organization Administrator can also remove multiple catalog items at one time in a batch operation.
To remove multiple catalog items in a batch:
- From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
- In the Catalog Items view, select Template Items (on the left side of the page).
- Select the catalog items for the batch by clicking the radio buttons next to each catalog item. (You can also use the Select All radio button as a toggle to select all or none of the catalog items.)
- Click Remove.
- Confirm removing the catalog items.
The former Service Manager Service Portal catalog items are removed—both template items and any published items—and are no longer available for consumer fulfillment; however, pending orders for the catalog items will be fulfilled.
Removing a Catalog Item from Details View
To remove a catalog item from Details view:
- From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
- In the Catalog Items view, select Template Items (on the left side of the page).
- Click the catalog item you want to remove.
- Click Remove. A confirmation dialog is displayed.
- Confirm the catalog item removal.
The former catalog item—both template item and any published items—is removed and is no longer available for consumer fulfillment; however, pending orders for the Service Portalcatalog item will be fulfilled.
Related Topics