Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
Grant Catalog Access Control
Concepts
A catalog contains published catalog items in the Service Manager Service Portal for consumer fulfillment.
The Organization Administrator uses the Access Control tab of the Catalogs application to grant group access to published catalog items in a catalog. When the Organization Administrator specifies group access to a catalog, all members of the group have access to all catalog items in the catalog.
Tip The Organization Administrator can control access to individual catalog items in a catalog. Refer to Catalog Item Access Control for details.
To have all catalog items in a catalog visible to all authenticated users of a consumer organization, make sure all the organization's groups appear in the Access Control view for the catalog.
Tasks
To allow an LDAP group to access a catalog:
- From the Launchpad, click the Catalogs application. The Catalogs view is displayed.
- In the Catalogs view, click the catalog for which you want to change LDAP group access.
- In the Catalog Details view, click the Access Control tab.
- In the Access Control view, click the drop-down menu in the Who has access area to view the available groups that can be granted access to the catalog. Alternatively, you can type the beginning of the group name to display it
-
In the drop-down menu, select the group you want to allow access to the catalog.
Tip You can add or remove multiple groups in the drop-down menu field.
-
Click Add to save your changes and grant all specified groups access to the catalog.
The selected LDAP groups now have access to the Service Manager Service Portal catalog.
Note To remove access for an LDAP group, click . Confirm the removal.
Related Topics
- Manage Catalogs - View, sort, add and remove catalogs.
- View Catalog Details – View details of the catalog, including name and description.
- Edit Catalog - Edit details of the catalog, including name, description, and image used for visual representation.
- Manage Items in Catalog – View the catalog items in the catalog.
- Manage Catalog Approval Policy – View and control the approval policy for the catalog.
- View Catalogs in Localized Languages - Set the language in which to view the catalog and translate the catalog into that language.