Manage Catalogs

Concepts

A catalog contains published catalog items in the Service Manager Service Portal for consumer fulfillment.

The Organization Administrator uses the Catalogs application to view, create and manage catalogs. These catalogs enable the Organization Administrator to publish catalog items to the Service Manager Service Portal for consumer fulfillment.

 

Tasks

The following tasks are available from the Catalogs view:

View List of Catalogs

To view the list of catalogs:

  1. From the Launchpad, click the Catalogs application. The Catalogs view displays all catalogs.

    Tip To filter the list of catalogs that are displayed, type the search criteria. Only the catalogs that meet the search criteria are displayed.

Sort List of Catalogs

Note This task assumes you are in the Catalogs view. (See View List of Catalogs for instructions.)

To change the sort order of the catalogs:

  1. Open the drop-down list.

  2. Select the desired sort order: Newest, Oldest, Reverse Alphabetical or Alphabetical.

Add Catalog

Note This task assumes you are in the Catalogs view. (See View List of Catalogs for instructions.)

To create a new catalog:

  1. In the Catalogs view, click Add Catalog.
  2. In the New Catalog dialog, type the Name of the new catalog, and then click Add Catalog to finish and save your changes.

After the new catalog is created, you can view and edit the catalog's properties in the Catalog Details view. (See Edit Catalog for instructions.)

Additionally, you can configure the catalog by providing information in the following areas:

Remove Catalog

To remove a catalog:

Note This task assumes you are in the Catalogs view. (See View List of Catalogs for instructions.)

  1. In the Catalogs view, for the catalog you want to remove, click and select Remove.
  2. Confirm the catalog removal.

The former catalog is removed and not listed in the Catalogs view.

Tip A catalog can also be removed in the catalog Catalog Details view.

 

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