Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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SX Content Management
Concepts
Content packs are extension points to Service Exchange (SX). In collaboration with adapters, content packs enable SX to communicate with end-point systems. A content pack is a ZIP or JAR file that can contain operation definitions, Free Marker templates, Operation Orchestration (OO) flows, or other configuration files. Content packs contain the order message lifecycle modeled in OO flows in request-to-fulfill (R2F) use cases. Content packs can be installed or uninstalled.
Tip Refer to the Propel Service Exchange SDK for more information on Content Management.
The Service Manager Service Portal Administrator uses the Content Management application to view, download, upload, and delete Service Manager Service Portal content packs. Upload and delete operations include upload or removal of relevant OO JAR files (OO content packs), and the merging of SX customizations into Service Manager Service Portal.
Content Pack Structure
Though the structure of content packs differs, the following folders and files are typical:
oo
- folder containing the OO content packs of custom OO flowssx
- folder containing SX-specific configuration filestemplate
- folder containing Free Marker templatesoperations.json
- file containing SX operation definitionsflows.json
- file containing the mapping of adapter and message type to OO flowmetadata.json
- the content pack description file
Examples with different content pack structures:
- SM content packs contain an
sm
folder for the customization SM unload files. - Ticketing content packs do not contain OO flows OO content packs), so the
oo
folder andflows.json
file are not present.
Tasks
The Service Manager Service Portal Administrator can perform the following tasks from the Content Management application:
View Content Packs
To view Service Manager Service Portal content packs:
- From the Launchpad, click the Content Management application.
The list of Service Manager Service Portal content packs is displayed in the Content Pack List.
See Content Pack Details for detailed information about a content pack.
Download Content Pack
To download a content pack:
- From the Launchpad, click the Content Management application. The list of content packs is displayed in the Content Pack List.
- For the content pack to download, click and select Download.
- In the download dialog, save the content pack file.
The Service Manager Service Portal content pack is downloaded to your file system.
Upload Content Pack
To upload a content pack:
- From the Launchpad, click the Content Management application. The list of Service Manager Service Portal content packs is displayed in the Content Pack List.
- Click Upload New Content Pack.
- In the File Upload dialog, locate and select the
.zip
or.jar
file to be uploaded. - Click Open.
When the upload is complete, a confirmation appears near the top of the Content Management view. The upload time for the content pack is updated.
Note When uploading a content pack that was previously loaded, SX replaces the existing version. Content packs are identified by an ID attribute provided in their metadata file.
Delete Content Pack
To delete a content pack:
- From the Launchpad, click the Content Management application. The list of Service Manager Service Portal content packs is displayed in the Content Pack List.
- For the content pack to delete, click and select Delete.
- In the confirmation dialog, confirm deleting the content pack.
The Service Manager Service Portal content pack is deleted.
Related Topics