View Order Details

Concepts

The Order Information view displays information about the selected order. Typical content includes:

  • General information typically including the following is displayed:

    1. Date order was created
    2. Order number
    3. Cost information
    4. Order New area where you can place a new order for items found in this order
    5. Order state
    6. Resubmit Failed Items area where, if appropriate, you can resubmit items for this order
    7. Purpose of order
    8. Submitted by and recipient information if requested on your behalf by someone else
  • Order Information area including the order name.
  • Your Items area listing items included in the order.

 

Tasks

View Order Details:

  1. In the Service Manager Service Portal, select Orders in the avatar drop-down list.
  2. In the Orders view, select an order to display the Order Information view.

View Order Item Details:

A Request is created for each item in an order. In the Your Items area, click then View Request to access the Order Item Detail view for the associated item.

Accept or Reject a Service Request:

If the status of a service request is Resolved in Service Manager (SM), Accept and Reject buttons will be displayed in the Order Item Details view to allow you to complete the service request.

To accept or reject a service request:

  1. In the Your Items area, select an item to display the Order Item Details view.
  2. Click Accept to close this service request, or click Reject to move the service request back to its prior phase in Service Manager (SM).

Related Topics

Orders

Request On Behalf

View Request Details

Start Shopping