Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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View Order Details
Concepts
The Order Information view displays information about the selected order. Typical content includes:
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General information typically including the following is displayed:
- Date order was created
- Order number
- Cost information
- Order New area where you can place a new order for items found in this order
- Order state
- Resubmit Failed Items area where, if appropriate, you can resubmit items for this order
- Purpose of order
- Submitted by and recipient information if requested on your behalf by someone else
- Order Information area including the order name.
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Your Items area listing items included in the order.
Tasks
View Order Details:
- In the Service Manager Service Portal, select Orders in the avatar drop-down list.
- In the Orders view, select an order to display the Order Information view.
View Order Item Details:
A Request is created for each item in an order. In the Your Items area, click then View Request to access the Order Item Detail view for the associated item.
Accept or Reject a Service Request:
If the status of a service request is Resolved in Service Manager (SM), Accept and Reject buttons will be displayed in the Order Item Details view to allow you to complete the service request.
To accept or reject a service request:
- In the Your Items area, select an item to display the Order Item Details view.
- Click Accept to close this service request, or click Reject to move the service request back to its prior phase in Service Manager (SM).
Related Topics