Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Edit Policy Details
Concepts
A policy controls the approval requirements for orders placed by consumers in the Service Manager Service Portal.
The Organization Administrator can edit the properties of an Service Manager Service Portal approval policy.
Tasks
To edit the properties of a policy:
- From the Launchpad, click the Policies application. The Policies view is displayed.
- In the Policies view, click the policy you want to edit.
- In the Details view, click Edit.
- In the Details dialog, make your changes. Depending on the type of policy, you can revise various properties.
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To finish and save your changes, click Save.
The revised properties for the policy are displayed in the Details view.
Tip For details of the types of Service Manager Service Portal approval policies, see Policies.
Related Topics
- View Policies - Instructions to view the list of policies.
- View Policy Details – Instructions to view a policy's properties.
- Create Policy – Instructions to create a new policy.
- Delete Policy – Instructions to delete a policy.