View Policy Details

Concepts

A policy controls the approval requirements for orders placed by consumers in the Service Manager Service Portal.

The Organization Administrator can view Service Manager Service Portal approval policies.

Tasks

To view the details of a policy:

  1. From the Launchpad, click the Policies application. The Policies view is displayed.
  2. To search the list of policies that are displayed in the Policies view, type the search criteria in the Search Policies field. Only the policies that meet the search criteria are displayed.
  3. To view the details of a policy, click the policy in the main list. The details of the policy are displayed, including Name, Type, and Policy Attributes. The Policy Attributes depend on the policy type and can include the Number of Levels, Approvers, Minimum Approvals, Minimum Denials, Automatic Approval, Wait Time (days), and Response properties, and, in the case of Business Approval, a Process Flow Diagram.

 

Related Topics