Request Support

Concepts

You can get Service Manager Service Portal support assistance by using the Request Support application. Click the Request Support tile in the Launchpad to access this app.

Tasks

View Support Knowledge

You can view existing support knowledge including:

  • Knowledge articles
  • Reported support problems

To search support knowledge:

  1. Enter a phrase or question in the search text box.
  2. Click Submit.
  3. Support articles related your entry will be listed under:
    • Knowledge (knowledge articles)
    • Support Catalog (reported support problems)
  4. Click on an article under any of these tabs to open it.

Open Support Request

  1. Enter a phrase or question in the search text box as described above.
  2. If no content listed meets your needs, under Support Catalog click on Create a generic support request to open a new support request. As a best practice, enter a detailed description in the form. See Open a Support Request for more information.
Note: You can open a support request for another user by specifying the appropriate user in the Requested For field.

 

Related Topics 

Open a Support Request

View Support Requests (Tickets)