Use > Service Manager Service Portal Consumer Help > Support > View Support Requests (Tickets)

View Support Requests (Tickets)

Concepts

To view your support requests (tickets), select Support Requests from the avatar drop-down menu in the Service Manager Service Portal.

By default, the Support Requests view lists open requests, with newest first. Scroll up and down to browse requests, search by keyword, and set filters to customize the display.

Tasks

View Support Requests

To view support requests, select Support Requests from the avatar drop-down menu in the Service Manager Service Portal.

Search Support Requests

Enter text in the search filter to locate support requests whose names contain the specified keyword or string.

Sort Support Requests

Change the order in which support requests are displayed using the drop-down list on the right side above the list. Sort by newest, oldest, alphabetical, or reverse alphabetical.

Filter Support Requests

Refine the results of the support requests displayed by selecting Open Requests, Completed Requests, or All Requests to display respectively only support requests that are currently open, only those that have been completed, or all requests.

View Support Request Details

In the Support Requests view, select a support request to display the Support Request Detail view. See View and Update a Support Request

 

Related Topics 

Request Support