Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Modify the panel.swf file
You can customize the Service Request Catalog UI by modifying the panel.swf file under <SRC_Root_Folder>\secure\configuration\default.
Note You cannot change the name of the panel.swf file. Service Request Catalog will search only for the name panel.swf.
To customize the Service Request Catalog UI by modifying the panel.swf, follow these steps:
-
Open
panel.flain Flash Professional CS5.x, and note the various symbols.The symbols in the
panel.flafile each correspond to a graphic, image, or text area in the Service Request Catalog. You should see symbols for the background, header, footer, logo, and other elements of the Service Request Catalog user interface. -
Select a symbol that you wish to modify.
By default, Flash Professional CS 5.x provides numerous panels on the right side of the screen. These panels allow you to access the properties of the symbol that you selected. You can choose to adjust the color, gradient of the various symbols. For example, you may click on the symbol for the background, and use the color panel to specify a background that matches your organization's branding.
Some symbols in
panel.swfmay be blank or empty by default. For example, the backgroundImage symbol contains no image by default. However, you may wish to add a picture to that will appear as the backdrop to your users' experience. Similarly, you may wish to remove some symbols. To do this, simply reset the symbol with a blank graphic.Caution Do not delete any symbol.
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When you finish modifying the symbols, make sure that all symbols are under the "Illustrator Symbols" folder in the Library panel in Flash Professional. During the process of manipulating the symbols, Flash Professional may have moved the symbols from their original hierarchy in the Library Panel.
- Export the file as a
panel.swffile. - Stop any running instances of Service Request Catalog.
- Copy the
panel.swffile that you exported in Step 4, and then navigate to where the currentpanel.swfis upgraded. By default, this folder in the following location:<SRC_Root_Folder>\secure\configuration\default
- Rename the current
panel.swftopanel.OLDto ensure that you maintain an original copy, and then paste thepanel.swffile that you exported in Step 4 into the same directory. Move thepanel.OLDfile to a safe location. - Restart Service Request Catalog. You should see the modifications you made to the Service Request Catalog user interface.
Note By manipulating the symbols in the panel.swf file, you can customize almost all of the graphical aspects of Service Request Catalog. This includes your corporate logo, which you can adjust by replacing the current logo in panel.swf. However, you should be careful not to adjust the following:
- Size: Adjusting the size of the symbols can lead to unpredictable results and may cause a poor user experience. Service Request Catalog is designed with most elements at specific sizes.
- Nine scale slicing: Manipulating Nine-scale slicing can cause some symbols to become distorted in unintended ways, so that the symbols may be too large or small, or distorted.
- Names: Do not change the names of any of the symbols or their corresponding associations.
