Multi-company mode

If you have already operated in multi-company mode, the method to configuration of custom fields changes slightly. In this case, you must define a custom field configuration for each type of request (Service Catalog, Support Catalog, and Support request) for each company.

To verify whether the multi-company mode is configured, follow these steps:

1. Log on to Service Manager as a system administrator.
2. Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
3. On the General tab, make sure that Run in Multi-Company Mode is selected.

If you have already configured the multi-company mode, you also created the individual companies and associated those companies with users. You can verify the settings for any specific company by logging into Service Request Catalog as a user assigned to that company.

Example: Multi-company mode

The following steps provide an example of how you might configure the multi-company mode for Service Request Catalog:

1. Create two new users in Service Manager.  To do this, follow these steps:

   1. Navigate to System Administration > Ongoing Maintenance > User Quick Add Utility.
   2. Enter the required information to create a new user named kuser.
   3. Click Next, and then follow the onscreen instructions to save the operator record.
   4. Repeat the above steps and create another user named duser.

2. Create two new companies.  To do this, follow these steps:

   1. Navigate to System Administration > Base System Maintenance > Companies.
   2. Click Add, and then enter the required information to create a new company named kcompany.
   3. Repeat the above steps and create another company named dcompany.

3. Assign the new users to the new companies. To do this, follow these steps:

   1. Type operator in the command line, and then press the Execute button.
   2. Search for kuser.
   3. In the Operator Record for kuser, select kcompany from the Default Company comfill control.
   4. Repeat the above steps for duser, but set the Default Company comfill control to dcompany.

4. In the manifest.xml file for your Service Request Catalog deployment, modify the configuration section as shown in the following sample:

   <configurations>
      <configuration name="kcompany">
       ...
      </configuration>
      <configuration name="dcompany">
       ...
      </configuration>
   </configurations>
   

5. To customize Service Request Catalog for each company, add the theme resources (for example, panel.swf and style.swf) to each company's folder.