Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Using the web client in accessible mode
You can use the Service Manager Web client in the accessible mode if you log in using an accessible URL. The following table lists the ways to use Service Manager in accessible mode.
|
Method |
Action |
|---|---|
|
Tabbing |
To move the focus into a field, press the Tab key until it reaches that field. To return the focus to the previous location, press Shift + Tab. |
|
Selecting text |
To select text, use the standard operating system keystrokes. |
|
Service Manager buttons |
To access the button actions, press Enter when the focus is on the button. You can optionally use the Service Manager keyboard shortcuts or Web client key bindings. |
|
Collapsible groups |
When the focus is on the title of a collapsible group, press Enter to expand or collapse the selected group. Once the group is expanded, you can press the Tab key to navigate through the controls in the group. |
|
Check boxes |
To change the value of a checkbox, move the focus to that check box and press the Space bar. |
|
Radio buttons |
To select a radio button from a group of buttons, press the Tab key until the focus is on one of the radio buttons. Then press the arrow keys until the focus is on the one you want to select. |
|
Keyboard Shortcuts |
The accessible Web client has a number of keyboard short cuts that you can customize for your use. See Web client for more information. |
|
Detail tab headers |
Only the header of an active tab can be focused. When the focus is on the header of an active tab, you can use Left/Right Arrows to switch to other tabs. |
| Notebook tab headers |
See the "Keyboard shortcuts for notebook tab headers" section in Web client. |
