Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Configuration files
The following describes the Service Manager Server, web tier, and Windows Client configuration files.
Server configuration files
The following table describes the server configuration files.
| File | Location | Description |
|---|---|---|
|
sm.ini |
<SM server installation>/RUN |
This file contains the default values for all servlet parameters. |
|
sm.cfg |
<SM server installation>/RUN |
This is a batch file that is executed at system startup. Enter all servlet and background process startup commands in this file. The Service Manager load balancer is started unless a hardware load balancer is used. Configuration parameters set in the sm.ini file can be overwritten by this file. |
|
udp.xml or udpcluster.xml |
<SM server installation>/RUN |
This is the configuration file for JGroups. It is strongly recommended to not modify this file, unless advised by Software Support. Parameters designated for configuration can be specified by system configuration parameters in the sm.ini file. |
|
lwssofmconf.xml |
<SM server installation>/RUN |
This is the file for configuring LW-SSO in the Service Manager server. |
Web tier configuration files
The following table describes the web tier configuration files.
| File | Location | Description |
|---|---|---|
|
web.xml |
<context>/WEB-INF |
Basic configuration file for the web tier. For more information, see Enter a parameter in the web.xml file. |
|
webtier.properties |
Depending on whether the customize-folder parameter is specified in the web.xml file:
|
This file overrides web.xml parameters, such as for custom web client branding. For more information, see the following topics: |
|
log4j.properties |
Location as specified by the log.properties parameter in the web.xml or webtier.properties file. Default: <context>/WEB-INF |
This file configures log parameters for the web tier. For more information, see the following topics: |
Windows client configuration files
You cannot edit Windows client configuration files directly; instead, you need to use the Window > Preferences menu options in the Windows client application.
The Windows client stores the Windows client configuration in multiple files in the following directory:
%USERPROFILE%\ServiceManager\workspace
Related topics
Running traces on the Service Manager web client
Web parameter: customize-folder
Configure LW-SSO in the Service Manager server
