Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Capability word model
Capability words provide a security mechanism to control access to Service Manager applications by enabling or disabling parts of the interface. You can add capability words to a user role or individual operator to control access to Service Manager. In some cases capability words are redundant to the privileges and views that are already provided by application profiles. In cases where capability words and application profiles overlap, capability words take precedence.
Service Manager stores capability words in the capability table, which you can access by opening the capability form in Database Manager, or by clicking System Administration > Ongoing Maintenance > Capability Words. To limit access, choose a subordinate capability word. To grant a broad range of permissions, choose a parent capability word, such as SQLAdmin or SysAdmin. If you create your own capability words or modify the default permissions, you can use the checkPermission() JavaScript function that is available in the script library to determine if an operator has a particular capability word. You must use this function to enforce the capability word model.
Related topics
Capability word model
Capability words
Add a capability word
Delete a capability word
Search for capability words
