Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Controlling user access and security
Approval delegation
Approval delegation is an optional feature that enables users with approval rights to temporarily delegate their approval authority to another qualified operator. Operators with the Delegate Approvals or Can Delegate Approvals option enabled in their application profiles can delegate some or all of their approvals by using the Approval Delegation wizard.
Using the Approval Delegation wizard, an operator can grant another qualified operator the right to temporarily view and act on items in his or her approval queue. The wizard offers the following delegation options:
- Delegate all approvals to another qualified operator
-
Delegate approvals from a particular application to another qualified operator
- Delegate approvals directly assigned to you as an operator
- Delegate approvals assigned to you as a member of an approval group
- Delegate approvals from a specified start date to a specified end date
The Approval Delegation wizard enables an operator to create any number of approval delegation combinations, including delegating the same approvals to multiple operators at the same time. Delegators can also update an existing approval delegation to change the delegation start and end dates, as well as change the delegate's name.
Note Service Manager tracks all changes to approval delegations using the standard field auditing capability.
When delegates log on to Service Manager, they see both their own and any delegated approvals in their approval list. For security reasons, delegates always retain their original application profiles and operator records. Service Manager determines what temporary rights delegates have when they view or act on an approval.
For more information about the tasks that relate to approval delegation, refer to the following topics:
What happens when I delegate approval authority?
Temporary rights of an approval delegate
What happens when I receive delegated approval authority?
Copy an approval delegation
Delegate approvals to another operator
Disable an active approval delegation
Update an active approval delegation
Approval delegate qualifications
Global variables available for approval delegation
Views available for approval delegation
