Administer > Application setup > Self-service > Creating self-service users > Self-service template record

Self-service template record

Service Manager has an out-of-box operator template record, Template_SelfService, that contains all required operator settings. The password field is null. Therefore, the first time a registered user logs in, no password (or a blank password) appears. Service Manager prompts the self-service user to create a password.

The self service out-of-box user role record lists thefollowing capability words:

  • service desk
  • svcCatEmployeeRequester
  • service catalog
  • change request

If you create self-service users manually, make sure that you include the applicable settings in the out-of-box records.

Related topics

Self-service
Who uses self-service?
Self-service licenses
Self-service tailoring
Configuring the self-service working environment
Creating self-service users
What is a self-service power user?
Accessing Service Manager
Working with self-service requests
Add a user role record
Create a self-service user
Create a self-service user from an existing contact
Create multiple self-service users from a contact list
Grant self-service access