User roles: Change Management

The out-of-box Change Management user role descriptions use these application profiles and capability words. In order to use Change Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

User Role Configuration Management Profile Service Desk Profile Incident Management Profile Problem Management Profile Change Management Profiles Request Management Profiles Service Level Management Profile Contract Management Profile Capability Words
Change Analyst DEFAULT DEFAULT DEFAULT DEFAULT change analyst change
change analyst tasks		       partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management
Change Approver DEFAULT DEFAULT DEFAULT DEFAULT change approver       partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management
Change Coordinator DEFAULT DEFAULT DEFAULT DEFAULT change coordinator change
change coordinator tasks		 request reviewer     partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management
Change Manager DEFAULT DEFAULT DEFAULT DEFAULT change manager requestor
request coordinator		     partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management
ChMAdmin
OCMQ
OCML
E-CAB DEFAULT DEFAULT DEFAULT DEFAULT emergency group DEFAULT DEFAULT DEFAULT partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management
EditContacts
data Administrator
public.favorites
data Administrator
OCMQ
OCMO
OCML

Related topics

Application profiles
Capability word model
User roles

Add a user role record
Delete a user role record
Search for a user role record
Default application profiles
Capability words