User roles: Configuration Management

The out-of-box Configuration Management user role descriptions use these application profiles and capability words. In order to use Configuration Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

User Role	Configuration Management Profile	Service Desk Profile	Incident Management Profile	Problem Management Profile	Change Management Profiles	Request Management Profiles	Service Level Management Profile	Contract Management Profile	Capability Words
configuration administrator	configuration administrator	DEFAULT	DEFAULT	DEFAULT	DEFAULT	request receiver			partial.key change request change task problem management expedite change service desk user.favorites incident management ICMAdmin OCMQ OCML
configuration auditor	configuration auditor	DEFAULT	configuration auditor	DEFAULT	DEFAULT				partial.key change request change task problem management expedite change service desk user.favorites incident management
configuration manager	configuration administrator	DEFAULT	DEFAULT	DEFAULT	DEFAULT				partial.key change request change task problem management expedite change service desk user.favorites incident management
CMS	DEFAULT	DEFAULT	DEFAULT	DEFAULT	DEFAULT	DEFAULT	DEFAULT	DEFAULT	partial.key change request change task problem management expedite change service desk user.favorites incident management EditContacts data Administrator public.favorites data Administrator OCMQ OCMO OCML
tools administrator	DEFAULT	DEFAULT	DEFAULT	DEFAULT	DEFAULT	requestor request coordinator			partial.key change request change task problem management expedite change service desk user.favorites incident management ICMAdmin ChMAdmin OCMQ OCML

User Role

Configuration Management Profile

Service Desk Profile

Incident Management Profile

Problem Management Profile

Change Management Profiles

Request Management Profiles

Service Level Management Profile

Contract Management Profile

Capability Words

configuration administrator

DEFAULT

request receiver

partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management
ICMAdmin
OCMQ
OCML

configuration auditor

DEFAULT

configuration auditor

DEFAULT

partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management

configuration manager

configuration administrator

DEFAULT

partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management

CMS

DEFAULT

partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management
EditContacts
data Administrator
public.favorites
data Administrator
OCMQ
OCMO
OCML

tools administrator

DEFAULT

requestor
request coordinator

partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management
ICMAdmin
ChMAdmin
OCMQ
OCML

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