User roles: Service Manager Administration

The out-of-box administrative user role descriptions use these application profiles and capability words. In order to use Service Manager, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

User Role Configuration Management Profile Service Desk Profile Incident Management Profile Problem Management Profile Change Management Profiles Request Management Profiles Service Level Management Profile Contract Management Profile Capability Words
administrator DEFAULT DEFAULT incident analyst DEFAULT DEFAULT DEFAULT administrator   partial.key
change request
change task
problem management
expedite change
service desk
user.favorites
incident management
EditContacts
data Administrator
public.favorites
data Administrator
OCMQ
OCMO
OCML
EditOperators
system administrator sysadmin sysadmin sysadmin sysadmin sysadmin sysadmin sysadmin sysadmin partial.key
SysAdmin
SQLAdmin
SOAP API
user.favorites

Related topics

Application profiles
Capability word model
User roles
Add a user role record
Delete a user role record
Search for a user role record
Default application profiles
Capability words