Enable the password reset option

The Reset Operators Password option provides temporary passwords. However, when you reset an operator password, Service Manager does not verify that the new password conforms to any of the password standards that you can define in the company record.

To enable the password reset option, follow these steps:

1. Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
2. Click the Password Standards tab.

3. Select one of the following options.

   Password reset option	Description
   Prevent Pwd Resets	Select this option to remove Reset Operators Password from the More Actions menu. You can still manually change operator passwords from the operator record.
   Reset to User Name	Select this option to reset the operator password to the log-in name whenever an administrator chooses Reset Operators Password from the More Actions menu.
   Prompt for Value	Select this option to display a dialog box where an administrator can enter a new password whenever the administrator chooses Reset Operators Password from the More Actions menu.
   Reset to Value	Select this option to reset an operator password to the value you type in the text field whenever the administrator chooses Reset Operators Password from the More Actions menu.

4. Click Save.

Related topics

Checklist: Adding a new user
Controlling user access and security
Creating operator records
Operator passwords
Operator records
Operator templates
More Actions menu
Change a user's password
Disable the password reset option
Enable password history
Reset an operator's password
Set password format restrictions
Set password minimum lifetimes
Set password minimum lifetimes