Calendar administration tasks

Before users can use the calendar, administrators must set up the following configurations.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Enable or disable the Service Manager calendar.

Configure the settings of the calendar, such as the objects (for example, Change and Incident) that can be mapped with time periods, and the maximum number of records returned in each calendar object query or calendar time period query.

Display records from an application module in the calendar

Define a mapping record for the Time Period object, and for each object mapped with it. Each mapping record defines a field mapping between the object and Time Period, and determines how the calendar displays records of the object.

Display an embedded calendar on an incident form, an interaction form, or a problem form

Display an embedded calendar on an incident form, an interaction form, or a problem form.

Configure search filters for the full calendar

Configure a single filter mapping record for the full calendar and the embedded calendar.

For the full calendar, specify some fields of the specified objects as filter fields so that users can create filtered views of the full calendar. For the embedded calendar, define filters for the specified objects so that the embedded calendar automatically displays different filtered views in different records.

Localize a filter field

Create localized versions of the field labels if the environment needs to support multiple languages.

Test your calendar

Test the calendar to see if it works properly.

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