Differences between the Windows and web clients

The web client offers the same basic features as the Windows client. Each client also has unique features.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Feature	Windows client?	Web client?	Comment
Accessibility support	No	Yes
Charts	Yes	Yes	You cannot change chart colors in the web client. The Context (right-click) menu is not available. You can use favorite properties to edit chart properties if you make the chart a favorite.
Collapsible Groups	No	Yes	In the web client, groups can be displayed as collapsible sections on forms. In the Windows clients, groups are expanded and cannot be collapsed by the user.
Computer Telephony Integration (CTI)	Yes	Yes
Count records	Yes	Yes	Windows client: Click Count on the right side of the record list toolbar. The Windows client displays the total number of records to the right of the Count icon. Web client: There are two ways to count records in the web client. Click More, and then Count. The web client displays a message with the total number of records From the paging control on the bottom of the record list frame, click the Count Records button. The web client displays the total number of records to the right of the Count Records button in the paging control.
Database administration	Yes	No
Debugger	Yes	No
Dynamic Data Exchange (DDE) support	Yes	Yes	Note DDE is available in the web Client only in the CTI interface.
Employee self-service mode	No	Yes	A simplified interface to submit requests to Service Desk.
Export lists to Excel	Yes	No	Note The web client can only export lists to text files, which you can manually import to Excel.
Forms designer	Yes	No
Multi-platform client support	No	Yes	Use a supported web browser listed in the Service Manager product Support Matrix on the Micro Focus Support website.
More Actions menu	Yes	Yes	Windows client: Click the down-arrow icon in the upper right corner. Web client: Click the More button on the detail or record list toolbar.
Right-clicking (to open the More Actions menu)	Yes	No	Windows client: Right-clicking in a form displays the More Actions menu for that form, and right-clicking in a record list displays the More Actions menu for that record list. Web client: Right-clicking a form or record list displayed in the web client does not open the More Actions menu. Instead, the web browser's context menu opens.
System tailoring	Yes	No
System Definition utility	Yes	No	You must enable the Administration plug-in.
URL navigation	No	Yes
Mandatory fields	Yes	Yes	Windows client: Indicated by a small red triangle in the upper left hand corner of the field Web client: Indicated by a red asterisk to the left of the field
Process Designer workflow	No	Yes

Feature

Windows client?

Web client?

Comment

Accessibility support

Yes

Charts

Yes

You cannot change chart colors in the web client. The Context (right-click) menu is not available. You can use favorite properties to edit chart properties if you make the chart a favorite.

Collapsible Groups

Yes

In the web client, groups can be displayed as collapsible sections on forms. In the Windows clients, groups are expanded and cannot be collapsed by the user.

Computer Telephony Integration (CTI)

Yes

Count records

Yes

Windows client: Click Count on the right side of the record list toolbar.
The Windows client displays the total number of records to the right of the Count icon.
Web client: There are two ways to count records in the web client.

Click More, and then Count. The web client displays a message with the total number of records
From the paging control on the bottom of the record list frame, click the Count Records button. The web client displays the total number of records to the right of the Count Records button in the paging control.

Database administration

Yes

Debugger

Yes

Dynamic Data Exchange (DDE) support

Yes

Note DDE is available in the web Client only in the CTI interface.

Employee self-service mode

Yes

A simplified interface to submit requests to Service Desk.

Export lists to Excel

Yes

Note The web client can only export lists to text files, which you can manually import to Excel.

Forms designer

Yes

Multi-platform client support

Yes

Use a supported web browser listed in the Service Manager product Support Matrix on the Micro Focus Support website.

More Actions menu

Yes

Windows client: Click the down-arrow icon in the upper right corner.

Web client: Click the More button on the detail or record list toolbar.

Right-clicking (to open the More Actions menu)

Yes

Windows client: Right-clicking in a form displays the More Actions menu for that form, and right-clicking in a record list displays the More Actions menu for that record list.
Web client: Right-clicking a form or record list displayed in the web client does not open the More Actions menu. Instead, the web browser's context menu opens.

System tailoring

Yes

System Definition utility

Yes

You must enable the Administration plug-in.

URL navigation

Yes

Mandatory fields

Yes

Windows client: Indicated by a small red triangle in the upper left hand corner of the field
Web client: Indicated by a red asterisk to the left of the field

Process Designer workflow

Yes

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