Delete a configuration item

You may be assigned a change task by the Change Coordinator that requests you to delete a configuration item (CI). Follow the procedure below to ensure those changes to configurations are properly controlled.

To delete a CI, follow these steps:

1. Find the task that requests the deletion of an existing CI in your To Do Queue, and double-click the record to open it. If you do not see the task in your To Do Queue, click the Change Tasks queue to view the task.
2. In the Affected CI list, click the CI that you have been requested to delete and then click Find to display the CI details.
3. Review the current information about the CI to determine if deleting the CI is in accordance with Configuration Management policies. For example, verify there are no open Service Desk, Incident, Problem, or Change records relating to the CI. If the modification is not applicable, reject the change task.
4. Click Delete.
5. Click Yes to confirm the deletion.
6. After the CI type is deleted, return to the task record.
7. Close the task. To do this, follow these steps:
   1. Click Close Task.
   2. Select the Closure Code and type a Closure Comment.
   3. Click Save & Exit. Service Manager sets the task state to Closed.