Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration Management administrator tasks
- Access Configuration Management reports
- View a service level agreement for a configuration item
- Rename a configuration item
- Delete multiple configuration item records
- View the status of a configuration item
- Delete a configuration item
- Add a relationship
- Configuration Management environment record
- Contract Management overview
- Enable Configuration Management access
- Change a Configuration Item device type
- Using Mass Update with Configuration Management record lists
- Checklist: Software license tracking and compliance
- CI Visualization
Contract Management overview
Contract Management enables you to perform the following actions:
- Create contracts from contract types or user-defined templates.
- Track contract and payment details.
- Define payments for contracts and generate payment schedules.
- Associate contracts with multiple assets.
- Maintain a table of standard contract terms and conditions.
- Create contract templates.
- Renew contracts automatically.
The contract life cycle
You can manage a contract throughout the contract life cycle. To do so, follow these steps:
- Create the contract.
The initial status of the contract is draft. You can delete a contract only while it is in Draft status. - The contract term begins on the start date entered in Service Manager.
On the start date, the status of the contract changes to Current. - The contract term ends on the expiration date entered in the system.
At the end of the contract term, you must renew the contract, otherwise it expires.
Contract types
Contract Management is useful to companies that have assets under contract. To use Contract Management, a company must be licensed to use the Configuration Management application. Service Manager supports the following contract types.
| Type | Definition |
|---|---|
| Lease | Define general leasing conditions. |
| Maintenance | Define a maintenance contract. |
| Software | Define a software license agreement. |
| Support | Define asset support. |
| Warranty | Track warranty data about your asset. |
