Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Holiday records
Service Manager includes out-of-box records for common holidays in the United States. To add a holiday, you must create a new holiday record in the calholidays table and associate that holiday with a group in calholtable.
Service Manager uses calholtable to organize holidays into different groups. For example, one group of holidays might list all holidays observed in France. This group would include worldwide holidays like Christmas and New Year's Day and those unique to France. A second group might also list the worldwide holidays, but add those unique to North America.
Associated tables
Service Manager uses information in these tables:
- calholidays contains a record for each holiday observed by your company.
- calholtable contains a record with the name of each group of holidays.
Related topics
Calendars
On-call schedule exceptions
On-call schedules
Time zones
Work schedules
Master data records
Create a holiday group
Create an on-call schedule