Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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UTF-8 (Unicode) support
UTF-8 is part of the Unicode standard, which enables you to encode text in practically any script and language. Service Manager supports UTF-8 as the encoding method for new or existing data. It can support multiple languages that adhere to the Unicode standard on the same server.
Service Manager can also convert data to UTF-8 on-demand, thus eliminating system outages.
Prior to Unicode, languages were grouped into sets often referred to as Latin 1 (Western European language such as English, French, German), Latin 2 (Eastern European languages such as Czech, Polish, Slovak), Latin 5 (Turkish) and so on. Earlier ServiceCenter versions supported multiple languages only within a language group. Therefore, a single server instance could support French and German, English and Turkish, English and Japanese, but not Turkish and Czech, or Polish and Japanese. The ability to display data in disparate languages from a single server is attractive to any Service Manager user with an international customer base.
Consider the following points to ensure successful Unicode support:
- Start a Service Manager server with the
language:utf8parameter embedded in the sm.ini file or from the command line. This instructs the server to move data in UTF-8 format to external sources, such as exporting data to a text file. This is a transparent conversion of existing data on an as-needed basis. - Ensure that your RDBMS is correctly configured for UTF-8 support. For more information, see your local Database Administrator.
