Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Configuring installation and setup options
- AutoPass licensing
- JRE support
- Server implementation options
- Lightweight Directory Access Protocol (LDAP)
- IPv6 overview
- Print options
- Regional settings
- Servlet implementation
- Startup and shutdown
- System information record
- Add company contact information
- Select Service Manager portal
- Add URLs for Service Manager clients
- Enable the enhanced query hash algoritm
- Set the default maximum number of login attempts per session
- Set the default maximum number of sessions per user
- Set the default password reset
- Set the default user expiration interval
- Set the default user inactivation interval
- Setting file attachment size limits
- Set the maximum file attachment size for the entire company
- Set the total file attachment size for the entire company
- Set the maximum number of inbox views
- Set the virtual group size for inbox views
- Set the menu prompt
- Activate the command/search line toggle button
- Time zones
- UTF-8 (Unicode) support
System information record
The system information record contains common information that all Service Manager applications can use.
From the company record administrators can do the following.
Note The information listed below is presented in the same order within the tabs displayed in this form.
- Add company contact information
- Select Service Manager portal
- Add URL information for Service Manager clients such as web tier and self-service
- Set general login restrictions
- Set user lockout conditions
- Define the operator template to be applied to LDAP users
- Set user account expiration conditions
- Define default menu information
- Set password reset restrictions
- Enable password history
- Set password format restrictions
- Set password lifetime conditions
- Set the time zone the system uses
- Set the date format the system uses
- Enable legacy print routines
- Define the months of the year and the abbreviations the system uses
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Enable or select miscellaneous settings
- Set the default language the system uses
- Set the default currency the system uses
- Set the maximum size for a file attachment
- Set the maximum number of inbox views that a user can create
- Set the maximum memory all file attachments can use
- Enable case sensitivity
- View the system start time
- Enable message queues
- Enable auditing in the system log
- Enable multi-company mode
- Enable learning for Service Manager Knowledge Bases
- Enable editing of the learning record
- Enable universal search
- Disable the pop-up window to reload records
- Enable Calendar and Time Period Management
- Enable Enhanced Query Hash
- List message processors the system uses
