Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Deploy Service Manager Collaboration with HTTP
- Task 1: Enable LW-SSO on the Service Manager server
- Task 2: Enable LW-SSO on the Service Manager web tier
- Task 3: Test LW-SSO with the Service Manager web tier
- Task 4: Install Java for the chat server
- Task 5: Deploy the chat server
- Task 6: Deploy the chat service
- Task 7: Deploy the End User Chat UI
- Task 8: Deploy and configure the web server
- Task 9: Define the display of the End User Chat UI for ESS portal
- Task 10: Define the display of the End User Chat UI for Service Portal
- Task 11: Configure LW-SSO for the chat server
- Task 12: Configure LW-SSO for the chat service
- Task 13: Enable Service Manager Collaboration
- Task 14: Select a portal for End User Chat
- Task 15: Integrate with Microsoft Skype for Business
- Task 16: Migrate data from EC
Task 14: Select a portal for End User Chat
Service Manager supports the use of one of the following portals for End User Chat:
- Service Manager Service Portal (default): used for Service Manager Service Portal users
- ESS: used for Service Manager Employee Self-Service (ESS) client users
You need to select the right portal depending on which portal is being used for end users in your organization. To do this, follow these steps:
- Go to System Administration > Base System Configuration > Miscellaneous > System Information Record.
- Select the Active Integrations tab.
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In the SM Portal field, select the right portal from the drop-down list.
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Specify the portal URL for your portal, as described in the following table.
Portal Steps ESS In the ESS URL field, type the fully qualified ess.do URL to your web tier. For example:
http://training.sm-demo.com/webtier-x.xx/ess.do
Service Manager Service Portal Note You must configure both the standard Service Portal URL and the Service Portal support ticket URL in the System Information Record. Both URLs are used as predefined parameters for End User Chat.
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In the Service Portal URL field, enter the following value:
https://<Service Portal host name>:<port>
Where: <Service Portal host name> represents the fully qualified domain name of the Service Manager Service Portal host, and <port> represents the launchpad port of Service Manager Service Portal. The default launch pad port is 9000.
For example:
https://serviceportal.sm-demo.com:9000
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In the Service Portal Support Ticket URL field, enter the following value:
https://<Service Portal host name>:<port>/support/requests/create
Where: <ervice Portal host name> represents the fully qualified domain name of the Service Manager Service Portal host, and <port> represents the support ticket port of Service Manager Service Portal. The default support ticket port is 9410.
For example:
https://serviceportal.sm-demo.com:9410/support/requests/create
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- Click Save.
- Restart the chat service.
