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"cat food" (quotation marks) |
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- Deploy Service Manager Collaboration with HTTPS
- Task 1: Enable LW-SSO on the Service Manager server
- Task 2: Enable LW-SSO on the Service Manager web tier
- Task 3: Test LW-SSO with the Service Manager web tier
- Task 4: Install Java for the chat server
- Task 5: Deploy the chat server
- Task 6: Deploy the chat service
- Task 7: Deploy the End User Chat UI
- Task 8: Deploy and configure the web server
- Task 9: Define the display of the End User Chat UI for ESS portal
- Task 10: Define the display of the End User Chat UI for Service Portal
- Task 11: Configure LW-SSO for the chat server
- Task 12: Configure LW-SSO for the chat service
- Task 13: Enable Service Manager Collaboration
- Task 14: Select a portal for End User Chat
- Task 15: Integrate with Microsoft Skype for Business
- Task 16: Migrate data from EC
- Task 17: Configure Tomcat for HTTPS support
Task 9: Define the display of the End User Chat UI for ESS portal
Note Skip this task if your organization uses Service Manager Service Portal for end users.
An end user needs to click the chat button to open the End User Chat window. In this task, you will configure the webtier.properties to define how the End User Chat window is displayed on the Service Manager Employee Self-Service (ESS) portal.
Follow these steps:
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Navigate to the C:\Program Files\Apache Software Foundation\Tomcat 8.0_SMWeb\webapps\webtier-9.61\WEB-INF directory, and then open webtier.properties with a text editor.
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Locate the
SMC ESS Chat configuration
section, and then update the parameters. See the following table for detailed description:Parameter Description smc.ess.chat.url Specify the absolute URL to the End User Chat UI application. This chat URL is the real URL which you can access through Apache. For example,
https://training.sm-demo.com/chatui
smc.ess.chat.style.width Specify the width of the iFrame which contains the End User Chat window. The unit is pixel. smc.ess.chat.style.height Specify the height of the iFrame which contains the End User Chat window. The unit is pixel. smc.ess.chat.style.position Specify the position of the End User Chat UI. The available values are bl
(bottom-left) orbr
(bottom-right). - Save your changes and close this file.
Follow these steps to update the chat service URL in Service Manager Chat UI:
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Navigate to the C:\Program Files\Apache Software Foundation\Tomcat 8.0_SMWeb\webapps\chatui\conf directory, and then open env.js with a text editor.
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Update the
chatServiceUrl
value, which must be the real URL that you can access through Apache. For example,https://training.sm-demo.com/chatservice
- Save your changes and close this file.
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Restart Tomcat.