Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Configure the Hot News application
The Hot News application in Service Manager Service Portal enables you to specify RSS feeds and view them in Service Manager Service Portal.
To configure Hot News:
- Log in to the Service Manager Service Portal host as
rootand navigate to the/opt/hp/propel/launchpad/confdirectory. -
Edit the
rss.jsonfile and add your RSS feeds, similar to the following:[ "http://rss.cnn.com/rss/cnn_topstories.rss", "http://sports.espn.go.com/espn/rss/news" ]
Note The feed must support RSS 2.0 format.
To configure organization-specific RSS feeds, create an rss.ORG_NAME.json file, where ORG_NAME is the name of the Service Manager Service Portal organization.
Running the RSS Interface in Launchpad Behind a Firewall
If Service Manager Service Portal is installed and running behind a firewall, then you need to configure a proxy so that the RSS interface in Launchpad can fetch the RSS feeds appropriately. Perform these instructions to configure the proxy for Launchpad:
- Log in to the Service Manager Service Portal host as
root. - Create an
/etc/systemd/system/launchpad.service.ddirectory. - Within the directory, create a
local.conffile. -
Edit the
local.conffile and add the following entries, wherePROXY_HOSTandPROXY_PORTcontain your proxy information:[Service] Environment=http_proxy=PROXY_HOST:PROXY_PORT Environment=https_proxy=PROXY_HOST:PROXY_PORT
-
Run the following command to reload the new proxy configuration:
systemctl daemon-reload -
Run following command to restart the Service Manager Service Portal Launchpad:
systemctl restart launchpad
After these steps are done, you should now see the RSS feeds load correctly.
