Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Configure shopping and ticketing
The Organization Administrator can manage Service Manager Service Portal catalog items by creating aggregations. An aggregation contains catalog items that are imported from Service Manager. After an aggregation is created and the catalog items are imported, the Organization Administrator publishes the Service Manager Service Portal catalog items into a catalog, and then they are available for fulfillment in Service Manager Service Portal.
Catalog items in Service Manager Service Portal are divided into two types:
- Service Offering: A Service Offering is a catalog item that is used for shopping.
- Support Offering: A Support Offering is a catalog item that is used to request support.
To configure shopping for Service Manager Service Portal, the following needs to be completed:
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Create an aggregation. Offerings from end-point systems are initially imported into an Service Manager Service Portal aggregation. For instructions to create an aggregation, refer to the Add Catalog Aggregation topic in the Service Manager Service Portal Catalog Connect Help.
Note For shopping, be sure to select Service Offering in the Offering Type field.
- Create a new catalog. Offerings from end-point systems are contained in Service Manager Service Portal catalogs as catalog items. For instructions to create a catalog and configure which users can access the catalog, refer to the Service Manager Service Portal Catalogs Help.
- Publish catalog items. Catalog items must be published in an Service Manager Service Portal catalog for consumer fulfillment. For instructions to publish catalog items in catalogs, refer to the Service Manager Service Portal Catalog Items Help.
To configure ticketing for Service Manager Service Portal, repeat the same steps for configuring shopping except that you must select Support Offering in the Offering Type field.
