Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Set up shared IDOL
For high availability, if you want Service Manager Service Portal to use the IDOL instances deployed for Service Manager for Knowledge Management search, follow the instructions in this section.
To set up shared IDOL, follow these steps:
- Deploy the SM shared IDOL in high availability mode. For details, see Configure Smart Analytics for high availability.
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Shut down the IDOL services on each Service Manager Service Portal node:
#service idolserver stop
- Configure each Service Manager Service Portal node to use the SM shared IDOL. For details, see the instructions in the Service Manager uses Smart Analytics as the search engine part in Enable Knowledge Management search.
Tip Next, you will need to replace the Service Manager Service Portal generated certificates for the Service Manager Service Portal cluster. See Replace Service Manager Service Portal generated certificates.
