Set up IDOL content servers

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

There are two possible deployment configurations for Service Manager Service Portal and its use of IDOL:

Smart Analytics is not enabled in Service Manager, and Service Manager uses the Solr Search Engine for Knowledge Management search; IDOL is installed on the Service Manager Service Portal application node servers. See the following figure for an example.

An Ansible playbook configures mirrored IDOL as explained in Set up mirrored IDOL.

Smart Analytics is enabled in Service Manager, and IDOL is installed on Service Manager application nodes. Service Manager Service Portal and Service Manager use shared IDOL instances. See the following figure.

In this configuration, the Service Manager Service Portal Search service on all application nodes must be modified to reference the shared IDOL instances.

For details, see Set up shared IDOL.

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