Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Set up integration in BSM
If you have Micro Focus Universal CMDB (UCMDB) between Service Manager and BSM, you can use UCMDB to maintain downtime CIs that are populated from Service Manager, and BSM will consume them through UCMDB. There is no need to set up an integration in BSM (RTSM).
If you do not have UCMDB between Service Manager and BSM, you need to set up a new integration in BSM (RTSM) to proactively pull the scheduled down time from Service Manager.
Being an instance of UCMDB, RTSM is embedded in BSM and performs the expected functions of a CMDB. RTSM reconciles and stores configuration items (CIs) that represent the IT environment components and helps organizations understand the relationships between these components and track their configuration.
Make sure you have applied the latest content package and update to RTSM. For instructions on how to set up a downtime integration in RTSM, refer to the Data Flow Management Guide.
Related topics
Micro Focus Business Service Management (BSM)
SM-BSM downtime synchronization
Add an instance in Service Manager Integration Suite (SMIS)
Tailor Service Manager to handle phase change
Set up integration in Micro Focus Universal CMDB
Verify the SM-BSM downtime synchronization setup
