Specify additional path

In case the outbound JSON request contains a path or element that is mandatory but is not defined in field mapping or entity path, you need to specify this path or element in the Additional path field.

For example, in the following scenario:

• An outbound JSON request contains the following content:

  { 
  	"entities": [{ 
  		"properties": { 
  			"DisplayLabel": "sadf", 
  			"Description": "sdf", 
  			"ImpactScope": "Enterprise", 
  			"Status": "Ready", 
  			"Urgency": "TotalLossOfService", 
  			"RegisteredForActualService": "10874", 
  			"Category": "10707" 
  		}, 
  		"entity_type": "Incident" 
  	}], 
  	"operation": "CREATE" 
  }

• The SMIS field mapping defines all the fields under properties: DisplayLabel, Description, ImpactScope, Status, Urgency, RegisteredForActualService, and Category.
• Field mapping and entity path do not define entity_type and operation.

In this scenario, you must define the entity_type and operation fields in the Additional path field by using the following string:

{"entities":[{"properties":{}, "entity_type":"Incident"}],"operation":"CREATE"}