Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
- Case Exchange reference material
- Edit the query and pagination query
- Specify additional path
- Entity path
- Technical hints
- Dealing with HTML tags from Service Anywhere
- Troubleshooting tips
- Out-of-box functions for additional scripts
- Set the HTTP header - for authentication
- Log in to the external system
- Validate inbound response
- Validate and parse outbound response
- Inbound post processing activities
- Outbound post processing activities
- Set the HTTP header - for attachment
- Retrieve and parse attachment info
- Parse response of attachment creation
- Update outbound Attachment Info
- Limitations
Out-of-box functions for additional scripts
When you set up the Case Exchange integration, you can specify functions in the Additional Script tab in the Integration Instance Parameters page to customize the Case Exchange integration in various different environments. This