Words and Phrases
Scenario 12
The Central IT detects and solves an Incident, and sends the Incident to the Line of Business.
Scenario description:
In this scenario, the Central IT creates and solves an Incident, which affects the Line of Business. The Central IT sends the Incident to the Lind of Business for informational purposes. The Line of Business confirms the resolution of the Incident.
| Action | Description |
|---|---|
| 1 New Incident | The Central IT creates a new Incident and forward the Incident to the Line of Business. |
| 2 Solved | The Central IT solves the Incident and sends a Solved update to the Line of Business. |
| 3 Closed | Service Desk confirms the solution to close the Incident. |
| Background | |
| Updates | Updates in any of the systems are transferred to the other side. |
| Acknowledge | Each time data is transferred, an Acknowledgment has to happen. |
