Integrate > Case Exchange framework > Incident exchange scenarios > Scenario 13

Scenario 13

The Central IT creates an Incident that must be solved by the Line of Business.

Scenario description:

In this scenario the Central IT creates an Incident, which has to be solved by the Line of Business.

Action Description
1 New Incident The Central IT creates a new Incident and assigns the Incident to the Line of Business.
Updates Updates are transferred between both systems.
2 Solved The Line of Business solves the Incident.
Background
Updates Updates in any of the systems are transferred to the other side.
Acknowledge Each time data is transferred, an Acknowledgment has to happen.