Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Event mapping process
The eventmap table contains event mapping information. There are two types of maps: input maps and output maps. Input maps have information about moving data from the External Information String (evfields) field for the eventin record to the target table. Output maps have information about moving data from the source file to the External Information String field for the eventout record.
The purpose of event mapping is to relate elements in a list to fields in a record. An external event, such as SCAutomate or SCAuto for NetView, passes data in the Service Manager eventin file to a field called fields. Each element is separated from the others with a delimiter, or separation character. In the following example, the ^ character separates the five fields.
john@microfocus^falcon^toby;al;joe^Meeting today^Tue 12 Aug
Internally, Event Services converts this string to a list ($axces.fields).
john@microfocus
falcon
toby;al;joe
Meeting today
Tue 12 Augcol
The event processor assumes that fields with a type of date/time are in the time zone of the Service Manager system (that is, the time zone defined in the System Wide Company Record). If the event background process has an operator record, that time zone for that operator is used. For synchronous processing, the session processing the event handles the date/time in the time zone where it is defined.
Mapping defines the link between the elements in the internal list (evlist) and fields in a Service Manager file. The first field, john@microfocus, is mapped to the user.to field for the mail file.
Standard event maps
Out-of-box event maps describe standard events. Changing the relative position of data in the information exchanged between Service Manager and the external applications may cause standard events to fail. It is better to create new maps for non-standard events rather than modifying existing maps.
Related topics
Change Management input events
Change Management output events
Event Services
Input event processing
Output event processing
Output events
Rules for building maps
Build an event map
View event maps
View registered events
